All measurement in cm, please note 1 cm = 0.39 inch,1 inch=2.54 cm
NOTE: 1.Tips:The Tag will be different because of different Production batch,please make the object as the standard.Kid US Size /Baby Age is only size,in order to easy to choose ,not age. 2. If baby is fat, please choose larger size. The size may have 2cm-3cm differs due to manual measurement. Please note when you measure. 3.Before payment please check your address, name, zip code, phone numbers etc are correct.
Drop shipping is welcomed?
For drop shipping,we could send the goods to your customers directly and won’t leave information about us if you’d like to.
How can track my parcel?
You can track your parcel on the following website using your tracking number:www.17track.net/en (Copied to the browser to open).
What can I do when purchase protection time is running out?
If your purchase protection time is running out, please contact us and we can help you to extend it. So your money will not go to my account.
Order and shipping
1. Please leave me a message for the exact color after payment .
2. Normally, we will free shipping the goods to you by china post air mail, please contact with us first if you want to ship by DHL, UPS, EMS, Fedex or other shipping companies.
If you are satisfied with our products and service, please help to leave “Positive Feedback” and “5 Perfect Stars” for us when you receive your items and we will do the same for you. Thanks in advance!
If you have any questions regarding the transaction, before leaving any feedbacks, please contact us and give us an opportunity to find a solution. Thank you!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of BonanzaMall (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.bonanzamall.eu
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.